Communications are those varieties of ways people use to convey an idea or information from one brain to another. Every spoken or written word is subject to interpretation. The speaker or writer interprets and means something by every word which may not be the same interpretation of the listener or reader. Each interpretation is based on the experience of the listener or reader. This course covers the following topics in communication: passive/aggressive behavior, indirect/assertive communication, self-talk that leads to passive/aggressive/indirect/assert behavior, delivery of messages, attentive/active/non-defensive listening, I-language, roadblocks to effective listening and includes a case study in communications breakdown.