Description:
This course covers pervasive topics concerning quality management systems, such as total quality management (TQM), benchmarking, and the ISO standards. A pervasive consideration is the pursuit of quality in all aspects of the organization's activities. Benchmarking and TQM are aspects of the modern approach to quality. Quality management has been recognized by the International Organization for Standardization, which has issued quality assurance standards.

Learning Objectives:
1. Identify the different between quality of design and quality of conformance.
2. Recognize major components of Total Quality Management (TQM).
3. Identify the different types of quality costs.
4. Recognize major quality standards and different techniques for measuring quality.
5. Recognize the benefits and characteristics of a benchmarking program to improve overall quality.

Topics Covered:

• Quality Defined
• Total Quality Management
• The Cost of Quality
• Two Different Views Concerning Optimal Quality Costs
• Quality Cost and Performance Reports
• Activity - Based Management and Optimal Quality
• Quality Control and Kaizen (Continuous Improvement)
• Benchmarking
• Statistical Control Analysis
• The ISO Framework

Category: Business Management

Delivery Method: Online

Level: Overview

Prerequisites: None

Passing Score: 70%

NASBA: Yes QAS Self Study

Author: Delta Publishing

ABOUT THE SUBJECT MATTER EXPERT:
Dr. Jae K. Shim is Professor of Business at California State University, Long Beach,
California. Dr. Shim received his MBA and Ph.D. degrees from the University of California at Berkeley (Haas School of Business.) He has co-authored over 50 professional business books and has been a consultant to commercial and nonprofit organizations for over 30 years.